The Operations City

Client Success Stories

Discover how my clients transformed their businesses with my expert OBM & strategic support services.

Juliana Garcia

7+ figure Marketing Coach

We scaled from $500K year to $1,5M year together. I supported Juliana with marketing implementation, including social media and email marketing implementation.

"Working with Mai has been absolutely amazing! From the very beginning, she seamlessly integrated into my business, adapting quickly and executing my processes with ease. What I love most is her dedication - she’s not just here for a short-term role but is truly invested in growing with me and my company.

Mai has given me the freedom to step away from the day-to-day without worry. During my multiple six-figure launches, she handled everything behind the scenes, ensuring everything ran smoothly while I was able to take time off. She’s proactive, highly detail-oriented, and has a strong ‘can-do’ mindset, making her an invaluable part of my team.

If you’re looking for someone who can take tasks off your plate, support you in scaling your business, and help you focus on what truly matters, I can’t recommend Mai enough!"

Milena Nguyen

Business Coach - Published Author - TEDx Speaker

"If you're looking for a capable partner who can support you across multiple functions, so you can spend time on things that have higher ROI in your business, I'd highly recommend Mai for that role.

There were over 15 candidates applied for the role but I chose Mai because of her diversity of experiences. I wanted a jack-of-all-trade who is willing to learn and support me with anything. Mai fits that perfectly. Also, she values personal development and resonates with the mission of my business.

Her strengths are attention to detail, being a fast learner, proactiveness, and being quick to respond to feedback. Her work has shown significant improvement thanks to these strengths.

I appreciate how open-minded and caring she is. We have good personal relationship aside from professional relationship - which is something important to me."

Marcia Teperman

Resilience Mentor & Somatic Therapy

"I want to thank Mai for her incredible support. She first helped me with podcast production, which was a huge relief - I would have felt completely overwhelmed without her. With her help, I was able to focus on my guests and content instead of getting stuck in the technical details.

As I shifted to growing my coaching business, Mai supported my social media presence and content repurposing, ensuring everything ran smoothly. She also played a key role in my email marketing efforts during a live event, making the entire process more seamless and effective.

What I appreciate most about Mai is her strategic perspective. She doesn’t just execute tasks—she brings thoughtful insights and a magnetic approach to engagement. Instead of pushy tactics, she creates authentic connections in a way that feels natural and aligned.

Mai’s support has been invaluable, and I highly recommend her to anyone looking for a reliable, strategic partner!"

Laura Brunazzo

Transformation Coach

"I hired Mai as an OBM and social media strategist to support me before my first launch, and working with her was an amazing experience. She didn’t just execute tasks - she took initiative, brought her own strategic ideas, and made sure everything was completed on time. She kept me on track, reminding me of what needed to be done while also offering creative solutions.

Mai also played a crucial role in managing my VA, handling communication, and delegating tasks, which took a huge workload off my plate. Her support not only made my launch smoother but also helped me be more productive. I highly recommend working with Mai!"

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